About Us

Privacy Policy
What personal information do we collect and how is it used?
You are not required to provide any personal information to us unless you choose to register for one of our email newsletters or other services.

Conducting a Purchase
To book a trip with the Sweetness cruise, you must provide us with certain personal information such as your name, credit or debit card number and expiration date, billing address for the credit or debit card, phone number, email address, and the names of any accompanying persons. We require this information to process, execute, and confirm your booking, handle port declaration procedures, your transaction, and to notify you about your booking status. If you are booking for one or more other travelers, you must ensure that each additional traveler has agreed in advance that you can disclose their personal information to us. For your convenience, we may share some booking details with you or other authorized individuals.
When you make a booking, you must provide us with a contact phone number. We will use this number to notify you of any changes or issues that may affect your reservation or trip, such as delays, weather disruptions, or cancellations. We may use text messaging to send you such updates. By providing your mobile number as your contact, you agree that you give us explicit consent to contact you via calls or text messages related to your booking. If you do not wish to receive these updates on your mobile device, please provide an alternative phone number.

Online Surveys
We value the opinions and comments of our members, so we often conduct online surveys. Participation in these surveys is optional. Typically, we compile the information collected and use it to improve the Sweetness cruise services and develop content, features, and promotional programs for customers. Participants will remain anonymous unless otherwise specified in the survey.

Automatic Session Data Logging
We automatically log general information about customers connecting to the web, which we call “session data.” Session data includes device information, IP address, operating system, browser software details, and all activities performed by users when using the Sweetness cruise. We collect session data to analyze which pages visitors click most often, how they navigate the website, how many visitors access different pages, how long they stay, and their frequency of visits. It also helps us diagnose server issues and better manage our system. The visitor’s Internet Service Provider (ISP) can be identified from the IP address and approximate geographic location of their connection point.

Third-Party Services
We may allow you to access third-party services such as Facebook, YouTube, TikTok, Instagram, etc., enabling you to share selected content and connect with your contacts on those platforms. Some third-party services may also provide us with information from your accounts to enhance and personalize your experience with the Sweetness cruise. For example, you might allow Facebook to share your Facebook friends’ information so you can follow their activities. You can adjust your Facebook settings at any time to disable this feature or modify privacy settings directly on those platforms.

Specific Location Information
If you use our location-supported products and services, you may send us your location data. This information could reveal your actual position, such as GPS data, or be non-specific, such as when you send an address to view hotel options at that location.

Other Information
Occasionally, we may add or improve the services available on the Sweetness cruise. To the extent you provide and use these services, we will use your information to facilitate the requested service. For example, if you email us with a question, we will use your email address, name, and the nature of your inquiry to respond. We may also retain this information to help us improve the cruise services and enhance usability.

Who will my personal information be shared with?
When you book a trip through the Sweetness cruise website, we only share your personal information with relevant port authorities necessary to fulfill your travel arrangements. We encourage you to review the privacy policies of all providers, as their policies may differ significantly from ours. We use aggregated non-personal data to improve our online services, conduct statistical analyses of customer and visitor behaviors, and measure demographics and preferences related to specific sections of our website.

What measures are in place to protect your information from loss, misuse, or alteration?
While no website can guarantee complete security, we have implemented administrative, technical, and physical security procedures designed to protect the personal information you provide. For example, only authorized personnel can access personal data, and only for permitted business functions. We also use encryption when transmitting sensitive data between your system and ours, and employ firewalls and intrusion detection systems to prevent unauthorized access.

What other privacy information should I be aware of?
When using the Sweetness cruise services, you may encounter links to third-party websites, apps, and services. Please note that clicking these links takes you to other companies’ platforms, and we do not share your personal information with them nor are we responsible for their privacy practices. We recommend reviewing their privacy policies carefully, as they may differ significantly from ours. Be cautious, responsible, and vigilant regarding your online information.
Beyond what is described above, we may disclose your personal information if required by law, court order, government request, or law enforcement authority, or if we believe in good faith that such disclosure is necessary or appropriate, including but not limited to protecting our rights or property, or to identify, contact, or take legal action against anyone who may interfere with our rights or property, intentionally or unintentionally, or if others may be harmed by such activities.

Information about “Fraud”
We do not and will never request your credit card information or other sensitive data via unsecured or unsolicited email or phone contact. Identity theft and related fraud are major concerns for us. Protecting your information to help prevent identity theft is our top priority.
This privacy policy was last updated on August 20, 2025. We may modify or update this policy over time. Any significant changes to how we use personal information will be reflected in future versions of this policy. Such changes will apply to data collected from the date we post the revised policy, as well as existing data we hold. If any proposed change is unacceptable to you, you may request us to delete your personal data by emailing: (info@sweetnesscruise.vn). Of course, you can always send inquiries or concerns about our privacy practices via email using the same link. Please include “Privacy Policy” in your subject line. You may also contact us by mail at any time.